These terms and conditions are applicable to your use of the website www.neelmukut.com, owned and operated by SR Ecommerce Factory Pvt. Ltd. These terms apply whether you access the website through a computer system, a mobile phone, or an app provided by Neelmukut. These terms define the relationship between Neelmukut and you, including the terms on which Neelmukut provides the website and the terms for purchasing products on the website. If you do not agree to these terms, you may not use the website or proceed to purchase any product or service offered on the website.
Nothing in these Terms affects your statutory rights, either as a consumer or otherwise.
It is necessary for you to complete your registration before you can purchase any products from our website. You may register and buy products only if your membership has not been previously barred or suspended by Neelmukut.
The confidentiality of your account is your responsibility. Protecting your account username and password is in your hands. You are urged to inform Neelmukut of any suspicious activity or if you believe your account information has been compromised.
By providing information on the website, you confirm that the information provided is accurate and complete. You agree to notify Neelmukut of any changes to your email, contact number, or postal address in a timely manner. You can update this information in the “My Account” section of our website.
There is no charge for registering on our website or for browsing, though you must pay for the products you purchase and any taxes or delivery charges associated with that purchase.
When placing an order, we collect personal and transactional data from you, such as your name, address, contact information, and card details. For details on how we use this data, please refer to our Privacy Policy.
You may pay using credit and debit cards. Cheques, COD, and other modes of payment are not accepted.
When you pre-order a product, simply add it to your cart and proceed to checkout. Once your transaction is complete, you will receive your product as soon as our stock is replenished. An order confirmation will be sent once your order is ready to be shipped.
Neelmukut accepts orders subject to product availability. If an ordered product is unavailable, we will offer a similar value product or a full refund.
Prices are listed in INR, and we strive to keep them updated. However, if there is a discrepancy, we will contact you to confirm the order at the correct price. If we cannot reach you, the order will be cancelled due to incorrect pricing.
By ordering, you agree to pay all associated costs, including shipping charges. If your payment is declined, Neelmukut will cancel your order and contact you to arrange an alternative payment method.
It is your responsibility to track your order.
Neelmukut is not liable for losses resulting from unauthorized access to the personal or transactional information you provide while placing an order, unless caused by fraudulent or negligent behavior on our part.
We reserve the right to cancel any order containing more than two quantities of the same item.
If you are under 18, you acknowledge having permission from your parent or guardian to use this website and make purchases.
Neelmukut may limit promotional orders to a maximum of 2 units per order.
If you wish to cancel your order, contact Neelmukut’s customer service. We will assist you as much as possible, but if the order has already been shipped, cancellation may not be possible.
If you receive an incorrect or damaged product, notify our customer service within 72 hours of delivery, and we will send you the correct item.
Pre-order transactions are not eligible for exchange or refund.
Deliveries are made every day except national holidays, through third-party service providers appointed by Neelmukut. We strive to ensure timely delivery, but if your package is delayed, please contact customer service with your order reference number.
Once you sign for the delivered product, ownership passes to you, and our responsibility ends. We are not liable for any loss, damage, or breakage occurring after delivery.
If no one is present at the time of delivery, Neelmukut assumes that any adult at the address is authorized to accept the order. If delivery isn’t possible, we will contact you to arrange an alternate delivery time.
Note: Our delivery personnel will deliver your products to your front door.
Neelmukut offers worldwide shipping. If you use foreign debit or credit cards, banks may charge additional fees based on conversion rates, which are not the responsibility of Neelmukut.
Prices on the website can change without notice. The price at the time of order placement will apply during the payment process, including applicable charges and taxes. Any additional charges will be notified on the website.
Neelmukut strives for accuracy on the website, but you should independently verify the information you use. Use the website at your own risk. If you encounter any incorrect information, please notify us via phone or email.
You must not use the website for illegal activities, including those that breach copyright, privacy, or third-party rights. Violating this may result in prosecution.
Do not use the website to send unsolicited emails or spam. Do not interfere with the website’s security or perform actions that may harm its operation.
It is illegal to place orders under a fake name or with someone else’s card without their consent. Legal action may be taken for such violations.
You are responsible for complying with the laws of your jurisdiction while using the website. You must not post offensive, indecent, or objectionable content. Neelmukut reserves the right to remove or edit any such content.
Once you submit content, you grant Neelmukut a worldwide, royalty-free, non-exclusive license to use, modify, and exploit the content across all media.
Neelmukut is not liable for any loss you or a third party may suffer due to a breach of these terms, even if such losses were foreseeable at the time of the sale contract (formed when Neelmukut sends you a confirmation email).
While we ensure the website is safe, we do not warrant that it is free from viruses or harmful materials. It is your responsibility to protect your device with appropriate virus protection. Neelmukut is not liable for damage caused by such issues.
Website availability may be interrupted due to internet or connectivity issues. Neelmukut may need to restrict access for maintenance, repairs, or new features.
Neelmukut may suspend or terminate your account if:
You breach these terms.
You engage in illegal activities or disrupt website operation.
We suspect fraud, misuse of accounts, or violation of terms.
You may deregister your account at any time, but the account will become inactive before deletion after a prolonged period. Once deleted, no data can be recovered.
Neither party will be liable for losses due to events beyond reasonable control, such as severe weather, power shortages, strikes, or acts of terrorism.
Neelmukut may send promotional emails. You can opt out of receiving these emails through our newsletter services.
All content on the website is protected by copyright, trademark, and intellectual property rights. Neelmukut retains all rights. Commercial use or reproduction of the website’s content is prohibited without consent.
These terms are governed by Indian laws. Disputes will be resolved in the competent Courts at Delhi, India.
Review our other policies. We reserve the right to modify the website, terms, and policies at any time.
Behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts they live
Don’t miss our future updates! Get Subscribed Today!
© 2025, Neelmukut. ALL RIGHTS RESERVED. DEVELOPED BY digitechindiasolutions
