1. If I receive a faulty/damaged packaged product from Neelmukut, what should I do in that case?

• Extensive quality checks are performed during the packaging and shipping process to ensure the quality of products for our customers. However, if you find any issue with the delivered product, you can contact our customer service team. They will be happy to assist you in resolving the matter.

• If the return is approved and the return process is completed, the refund amount will be credited to your original mode of payment within 7-10 business days.

For Indian Customers:

• If you receive a faulty or damaged product, please email images of the damaged packet to us as soon as you open it. Upon receiving the damaged product, we will ship a duplicate order to you. If the required product is out of stock, a full refund will be initiated.

2. If I have to return the product ordered from Neelmukut, how can I do that?

For Indian Customers:

• If you no longer require the product(s) purchased, you can write to us within 48 hours (2 days) of receiving your order at [email-id] to initiate the return.

• You can return the shipment if it is unopened, and we will offer a repayment or gift voucher for the same amount. However, please note that in such cases, we will not be able to compensate for the shipping charges incurred.