1. Shipping Locations
- We currently ship orders within India only.
- International shipping is not available at this time.
2. Order Processing Time
- Orders are usually processed within 1–3 business days after successful payment confirmation.
- Orders placed on Sundays or public holidays will be processed on the next working day.
3. Delivery Time
- Estimated delivery time is 3–7 business days, depending on your location.
- Delivery timelines may vary due to courier partner delays, weather conditions, festivals, or unforeseen circumstances.
4. Shipping Charges
- Shipping charges (if any) will be clearly mentioned at the time of checkout.
- We may offer free shipping on selected products or during promotional offers.
5. Order Tracking
- Once your order is shipped, you will receive a tracking ID via SMS or email.
- You can track your order through the courier partner’s website.
6. Delivery Issues
- If delivery is delayed beyond the estimated timeline, please contact our support team.
- We are not responsible for delays caused by incorrect address details provided by the customer.
7. Damaged or Missing Items
- If you receive a damaged product or if any item is missing, please inform us within 24 hours of delivery.
- Supporting images or videos may be required for verification.
8. Failed Delivery / Reattempts
- If delivery fails due to customer unavailability or incorrect address, re-delivery charges may apply.
- Orders returned due to failed delivery may not be eligible for refund of shipping charges.
9. Change in Shipping Address
- Address changes are allowed only before dispatch.
- Once the order is shipped, the address cannot be modified.
10. Contact Us
For any shipping-related queries, please contact us:
📧 Email: support@neelmukut.com
📞 Phone: (Add your contact number)
🌐 Website: neelmukut.com
