Refund and Returns Policy

1. Eligibility for Returns

You may request a return if:

The product is damaged, defective, or broken at the time of delivery
The wrong product has been delivered
The product is missing parts or incomplete

📌 Return request must be raised within 24 hours of receiving the product.

2. Non-Returnable Items

The following items are not eligible for return or refund:

Used or washed products
Products damaged due to customer mishandling
Items without original packaging, tags, or accessories
Products marked as non-returnable on the product page
Perishable or customized items (if applicable)

3. Return Process

Contact our support team within 24 hours of delivery
Share clear images/videos of the product and packaging
After verification, we will approve or reject the return request
Approved returns will be picked up by our courier partner (where applicable)

4. Refund Policy

Once the returned product is received and inspected, the refund will be processed
Refunds will be initiated within 5–7 business days after approval
The refund amount will be credited to the original payment method
Shipping charges (if any) are non-refundable, unless the return is due to our error

5. Replacement Policy

Replacement may be offered instead of a refund, subject to product availability
Replacement products will be shipped after return verification

6. Cancellation Policy

Orders can be cancelled only before dispatch
Once the order is shipped, cancellation is not allowed

7. Late or Missing Refunds

If you haven’t received your refund:

Check your bank account or payment app
Contact your bank or payment provider
If the issue persists, contact us for assistance

8. Limitation of Liability

Neelmukut.com is not responsible for delays or losses caused by courier services, natural disasters, or events beyond our control.

9. Policy Updates

We reserve the right to update or modify this policy at any time without prior notice.

10. Contact Us

For return or refund related queries, please contact us:

📧 Email: support@neelmukut.com
📞 Phone: (Add your contact number)
🌐 Website: neelmukut.com

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

1. Eligibility for Returns

You may request a return if:

The product is damaged, defective, or broken at the time of delivery
The wrong product has been delivered
The product is missing parts or incomplete

📌 Return request must be raised within 24 hours of receiving the product.

2. Non-Returnable Items

The following items are not eligible for return or refund:

Used or washed products
Products damaged due to customer mishandling
Items without original packaging, tags, or accessories
Products marked as non-returnable on the product page
Perishable or customized items (if applicable)

3. Return Process

Contact our support team within 24 hours of delivery
Share clear images/videos of the product and packaging
After verification, we will approve or reject the return request
Approved returns will be picked up by our courier partner (where applicable)

4. Refund Policy

Once the returned product is received and inspected, the refund will be processed
Refunds will be initiated within 5–7 business days after approval
The refund amount will be credited to the original payment method
Shipping charges (if any) are non-refundable, unless the return is due to our error

5. Replacement Policy

Replacement may be offered instead of a refund, subject to product availability
Replacement products will be shipped after return verification

6. Cancellation Policy

Orders can be cancelled only before dispatch
Once the order is shipped, cancellation is not allowed

7. Late or Missing Refunds

If you haven’t received your refund:

Check your bank account or payment app
Contact your bank or payment provider
If the issue persists, contact us for assistance

8. Limitation of Liability

Neelmukut.com is not responsible for delays or losses caused by courier services, natural disasters, or events beyond our control.

9. Policy Updates

We reserve the right to update or modify this policy at any time without prior notice.

10. Contact Us

For return or refund related queries, please contact us:

📧 Email: support@neelmukut.com
📞 Phone: (Add your contact number)
🌐 Website: neelmukut.com

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.