1. These terms and conditions are applicable to your use of the website www.neelmukut.com, which is owned and operated by SR Ecommerce Factory Pvt. Ltd. These terms apply irrespective of whether you are accessing the website through a computer system, a mobile phone, or an app provided by Neelmukut.

2. Niwari, Modinagar, Ghaziabad – UP.

1. These terms define the relationship between Neelmukut and you, along with the terms on which Neelmukut provides the website, as well as the terms on which products are sold on the website. If you do not agree to these terms, you may not use the website or proceed to purchase any product or service being offered on the website.

   Nothing in these Terms affects your statutory rights, either as a consumer or otherwise.

1. Your Profile

• It is necessary for you to complete your registration before you can purchase any products from our website.

• You may register with us and buy products only if your membership has not been previously barred or suspended by Neelmukut.

• The confidentiality of your account is your responsibility. Prevent unauthorized access and protect your account username and password.

• You agree to provide accurate and complete information on the website and notify Neelmukut of any changes in your email, contact number, or postal address.

• There is no charge for registering or browsing the website, but you will need to pay for products, taxes, and delivery charges associated with your purchase.

2. Orders and Payment

• Personal and transactional data such as your name, address, contact information, and card details will be collected when you place an order. Refer to our Privacy Policy for how this data is used.

• Payments can be made via credit and debit cards; cheques, COD, and other modes of payment are not accepted.

• For pre-orders, an order confirmation will be sent once your order is ready to be shipped.

• Orders are subject to product availability. If items are out of stock, you will be offered a similar product or a full refund.

• You are responsible for tracking your order.

• If the issuer of your card refuses payment authorization, the order will be canceled.

3. Cancellations, Exchanges, and Refunds

• To cancel your order, contact Neelmukut’s customer service. Cancellations might not be possible if the order has already been shipped.

• If you receive an incorrect or damaged product, notify customer service within 72 hours for a replacement.

• Pre-order transactions are non-refundable or exchangeable.

4. Delivery

• Deliveries are made all week except national holidays through third-party service providers.

• If delivery is delayed, contact customer service with the order reference number.

• Responsibility for the order transfers to you once the product is signed for upon delivery.

• If you are not present for delivery, an adult at the address will be assumed to have authorized acceptance of the order.

5. Orders and Delivery Outside of India

• Neelmukut offers worldwide shipping. Additional charges may be levied by foreign banks as per their conversion rates. These charges are not Neelmukut’s responsibility.

6. Prices

• Prices may change without notice, and the price at the time of order placement will be considered during the payment process.

7. Use of the Website

• You are responsible for independently verifying the information on the website.

• Users are prohibited from using the website for illegal activities, sending unsolicited emails, or harming the website’s operation.

8. User Content and Behavior

• You must not post offensive, indecent, or objectionable content.

• Neelmukut has the right to edit or remove user-generated content but is not obligated to do so.

• By submitting content, you grant Neelmukut a license to use, exploit, and modify it.

9. Losses

• Neelmukut is not responsible for any losses due to breaches of these terms, even if foreseeable.

10. Security

• While Neelmukut strives to ensure the website is safe, it is your responsibility to protect your device from viruses and malware.

• Neelmukut is not liable for any damages caused by viruses or other harmful materials.

11. Suspending and Terminating Your Account

• Your account may be suspended or terminated for breaching these terms or engaging in illegal activity.

• You may deregister your account at any time, after which Neelmukut will retain it in an inactive state before deletion due to inactivity.

12. Force Majeure

• Neelmukut is not liable for any loss or damage due to circumstances beyond its control, including acts of nature, strikes, wars, or government actions.

13. Electronic Communication

• Neelmukut may send promotional emails. You can opt-out at any time by unsubscribing from the emailer and newsletter services.

14. Intellectual Property Rights

• All content on the website is protected by intellectual property laws. You may not reproduce or commercialize any content from the website.

15. Governing Law and Jurisdiction

• These terms are governed by Indian laws. Any disputes will be resolved in the competent courts in Delhi, India.

16. Policies of the Site, Modification, and Severability

• Neelmukut reserves the right to modify the terms, conditions, and policies at any time.

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